Platform rules and limits (reference)
Every configurable rule on the platform in one table: fees, windows, caps, and what happens when each one is reached.
This is the reference page. Every rule below is set by the platform operator, applies to everyone, and is enforced by the server rather than by the interface — so it holds whether you are on the web app, the mobile app, or the API. The values shown are the shipped defaults; the live value always wins and is shown at the point it applies.
| Rule | Default | What it governs |
|---|---|---|
| Platform fee | 10% | Deducted from the expert’s amount when a milestone releases. |
| Minimum order amount | No minimum | The smallest engagement value that can become a contract. |
| Tax rate | 0% | Added to the client’s total and shown separately before payment. |
| Extra revision price | 15% of the milestone | Cost of a revision round beyond those included. |
| Extra revision floor | 5 | The minimum an extra revision can cost, if the percentage is lower. |
| Minimum withdrawal | 1 | The smallest balance an expert can withdraw. |
| Free jobs before subscription | 3 | Hire requests a client can post before a subscription is required. |
| Maximum applicants per job | 10 | Proposals a single job accepts before it stops taking more. |
| Maximum milestones | 5 | Milestones one contract can be split into. |
| Auto-release after | 7 days | Client silence on a submitted milestone releases it to the expert. |
| Requirements grace period | 7 days | Time a client has to provide requirements after funding. |
| Checkout window | 30 minutes | How long a funding session stays open before it expires. |
| Identity verification validity | 365 days | How long a completed identity check remains valid. |
| Verification expiry warning | 30 days | How far ahead of expiry an expert is warned. |
The windows are the part people get caught by
Fees are visible and predictable. Time windows are the rules that cost people money, because they pass while you are not looking. Four of them matter:
Checkout window (30 minutes)
A funding session expires if unpaid. Nothing is charged and nothing is reserved — just start it again. It exists so stale sessions cannot be paid days later against a changed contract.
Requirements grace period (7 days)
After funding, the client owes the expert what they actually need. An expert cannot be held to a deadline for work they were never briefed on, so this window protects the expert, not the client.
Review window before auto-release (7 days)
Once the expert submits, the client has this long to approve, request a revision, or dispute. Doing nothing releases the money. This protects the expert from an absent client.
Identity verification validity (365 days)
An expert’s verification expires. You are warned 30 days ahead. Let it lapse and expert-only actions stop working until you re-verify.
Caps are per object, not per account
The applicant cap is per job, and the milestone cap is per contract. Hitting either does not restrict your account — a full job simply stops accepting proposals, and a five-milestone contract simply cannot be split further.
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