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Three ways to start an engagement, one shared lifecycle, and escrow underneath all of it.

EveryoneUpdated 2026-07-30

There are three ways to begin and only one way to finish. Whichever route an engagement starts on, it converges on the same contract, the same escrow, the same milestone cycle, and the same protections. That convergence is deliberate: it means you can choose a route on convenience alone, without trading away safety.

  1. Client posts a Job or orders a Service

    Client

  2. Expert sends a Proposal

    Expert

  3. Client selects, Contract is sent

    Client

  4. Expert accepts

    Expert

  5. Client funds escrow

    Client

  6. Work, submit, approve, release

    Both

Ordering a service skips the proposal step, and a custom offer skips the job post — but everything from the contract onward is identical.

The three routes

RouteStarted byPrice set bySuits
Order a serviceClient, directlyExpert, in advanceA clear, packaged need
Custom offerExpert, after a chatExpert, for youBespoke work shaped in conversation
Post a jobClient, publiclyYou propose, experts bidWhen you want options
Clients: “Choosing how to hire” goes into which to pick. Experts: all three can reach you, and published services are the only one that works while you sleep.

The lifecycle of a project

  1. Agree the scope, price, and milestones — in writing, on the platform.
  2. The client funds escrow. The money has left their card and has not reached the expert.
  3. The client provides requirements; the expert starts work.
  4. The expert submits, milestone by milestone, in the project workspace.
  5. The client approves — releasing that milestone’s funds — or requests a revision.
  6. When every milestone is approved the project completes and both parties review each other.

Two things can interrupt that sequence, and both are normal. A revision sends work back within the agreed rounds. A dispute hands the decision to us when agreement is not reachable. Neither is a failure of the process; they are part of it.

Escrow protects both sides at once: the expert knows the money is really there before starting, and the client knows it is only released for work they approved.

The one rule that carries all the others

Keep the engagement on the platform. Escrow, disputes, and support all operate on the record here — move it to email or a direct transfer and none of the protections above exist any more.

engagement modelsservicesjobsoffersescrowlifecycle

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