Zoom General

SDK Logs & Troubleshooting

Collecting SDK logs for debugging and support.

Official Log Retrieval Guides

IMPORTANT: Always refer to the official Zoom log retrieval guides for the most up-to-date instructions:

• Video SDK Log Retrieval: https://developers.zoom.us/blog/vsdk-log-retrieval-instructions/

• Meeting SDK Log Retrieval: https://developers.zoom.us/blog/msdk-log-retrieval-instructions/

If these URLs are unavailable, search for "zoom sdk log retrieval" to find the current documentation.

Overview

SDK logs help diagnose issues during development and for Zoom support escalations.

Enabling Logs

Web SDK

// Enable verbose logging
ZoomMtg.setLogLevel('verbose');

// Or for Video SDK
client.init('en-US', 'CDN', { debug: true });

Web Tracking ID: For Web SDK troubleshooting, get the Web Tracking ID which helps Zoom support trace your session.

Meeting SDK Web:

1. Open browser DevTools → Network tab

2. Look for a request starting with info?meetingNumber...

3. Click on the request and check the Response Headers

4. Find the x-zm-trackingid header value

5. Copy this ID for support tickets

Video SDK Web:

1. Open browser DevTools → Network tab

2. Look for a request starting with lsdk?topic...

3. Click on the request and check the Response Headers

4. Find the x-zm-trackingid header value

5. Copy this ID for support tickets

Example header:
x-zm-trackingid: v=2.0;clid=us04;rid=WEB_abc123xyz...

The Web Tracking ID is essential for Zoom support to investigate Web SDK issues.

To get help with logs and tracking IDs:

• Open a support ticket: https://devsupport.zoom.us/

• Post on Developer Forum: https://devforum.zoom.us/

Include the tracking ID and relevant logs when requesting assistance.

iOS SDK

// Set log file path
let initParams = MobileRTCSDKInitParams()
initParams.enableLog = true
initParams.logFilePrefix = "zoom_sdk"

Android SDK

val initParams = ZoomSDKInitParams().apply {
    enableLog = true
    logSize = 5 // MB
}

Desktop SDKs (Windows/macOS/Linux)

initParam.enableLogByDefault = true;
initParam.logFilePrefix = L"zoom_sdk";

Log Locations

Common Issues and Solutions

Debugging Join Failures

// Web SDK - enable verbose logging
ZoomMtg.setLogLevel('verbose');

// Check signature
console.log('Signature:', signature);
console.log('Meeting:', meetingNumber);

// Verify callback
client.join({
  // ...params
  success: (res) => console.log('Join success:', res),
  error: (err) => console.error('Join error:', err)
});

Debugging Audio/Video Issues

// Check device availability
const devices = await navigator.mediaDevices.enumerateDevices();
console.log('Audio inputs:', devices.filter(d => d.kind === 'audioinput'));
console.log('Video inputs:', devices.filter(d => d.kind === 'videoinput'));

// Check permissions
const micPermission = await navigator.permissions.query({ name: 'microphone' });
const camPermission = await navigator.permissions.query({ name: 'camera' });
console.log('Mic:', micPermission.state);
console.log('Cam:', camPermission.state);

Native SDK Crash Debugging

iOS:

// Enable crash reporting
MobileRTC.shared().setEnableCrashReport(true)

// Get logs
let logPath = MobileRTC.shared().getLogPath()
print("Logs at: \(logPath)")

Android:

// Check logcat for crashes
adb logcat -s ZoomSDK:V

// Disable ProGuard for Zoom
// In proguard-rules.pro:
-keep class us.zoom.** { *; }
-keep interface us.zoom.** { *; }

Error Code Reference

Getting Support

When contacting Zoom support:

1. Include SDK version

2. Attach log files

3. Describe steps to reproduce

4. Include error codes (check if 0 means success!)

Resources

• Video SDK Log Retrieval Guide: https://developers.zoom.us/blog/vsdk-log-retrieval-instructions/

• Meeting SDK Log Retrieval Guide: https://developers.zoom.us/blog/msdk-log-retrieval-instructions/

• Developer support: https://devsupport.zoom.us/

• Developer forum: https://devforum.zoom.us/

Note for LLMs/Agents: If the log retrieval URLs return 404 or have moved, perform a web search for "zoom sdk log retrieval instructions" to find the current documentation.