Error Tracking Web

Assign issues to teammates - Docs

Error tracking enables you to assign issues to specific PostHog roles or teammates. This helps your team find relevant issues through filtering. You can also set up team-specific alerting to notify them when assigned issues are created or reopened.

Assign issues

You can manually assign issues as you triage them in the UI. This can be done both in the issue list and issue detail pages.

Image: Error tracking assignment UIImage: Error tracking assignment UI

1. In your error tracking issue list, click the unassigned selector under each issue to assign it to a role or user.

2. On the detail page of each issue, click the Assignee selector to assign it to a role or user.

Want to assign issues to a team rather than an individual teammate? You can create a role in your project settings.

Image: Error tracking role assigneesImage: Error tracking role assignees

Automatic issue assignment

You can set up automatic issue assignment through a set of rules. This can be configured in the error tracking settings using auto assignment rules.

Image: Error tracking auto assignment rulesImage: Error tracking auto assignment rules

Assignment conditions are evaluated against the properties of the exception event that created the issue. Because assignment rules are evaluated during ingestion, the stack trace (if present) will be unminified, which enables filtering on exception properties such as function name and source file.

Issues can be automatically assigned to a role or user by configuring a set of filters. These filters can be configured to match any or all of the criteria.

You can configure automatic assignment to filter on any event property in PostHog. When there are multiple values for a property, the filters return true if it matches any of the values. For example, if you have multiple exception_functions values, the filters returns true if it matches any of the functions.

Here are some common properties you can filter on:

You can also set custom properties on the error tracking event to filter on. For example, setting a custom params_received property to provide more context or debug information.

Order of issue assignment rules

Issue assignment filters are evaluated in the order they are configured. They can also be reordered once created. The first filter that matches is used to assign the issue. This means you should configure the most specific filters first, and then the more general filters later.

Disabled assignment rules

Assignment rules can become disabled if an error occurs during ingestion. When a rule is disabled, a banner displays the original error message. To re-enable the rule, edit it to fix the problem and save your changes. If the issue persists, reach out to support.

Alerting based on assignment

A common use case for automatic issue assignment is to alert assignees of new issues. Once the issues are automatically assigned, you can set up alerts to notify the assignee. See the alerts guide for more information.

Create external issues

You can also create issues in external tracking systems like GitHub Issues, Linear, GitLab, or Jira.

First, set up an integration with your tracking system. Then, from an issue's details page, under External references, click Create issue.

Image: Error tracking create issue in external tracking systemImage: Error tracking create issue in external tracking system

The new issue will have a partial stack trace and a link to the issue in PostHog.

If you use another issue tracking system and would like to request it, let us know in-app.

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