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Zoom Contact Center Android

OpenAIOfficialCreated by ZoomDistributed by OpenAI

  • Skill
  • Tool integration
  • Software development
  • MIT
  • No issues found
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From the author

Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling.
— the description by Zoom

AutoGineer summary

Written by AutoGineer from the skill’s own files, not by the author

The Zoom Contact Center SDK for Android provides the necessary interfaces and services to embed native chat, video, ZVA, and scheduled callback functionality directly into Android applications. It manages the full service lifecycle, including initialization, engagement handling, and proper resource teardown, ensuring a seamless customer support experience within a mobile environment.

What it does

  • Provides access to chat, video, ZVA, and scheduled callback services.
  • Supports campaign mode and metadata handling for targeted engagements.
  • Manages the SDK lifecycle from initialization in the application class to service release.
  • Offers listener interfaces for monitoring service events and client status.
  • Facilitates engagement control including starting and ending sessions.

When to use it

  • When building a native Android app that requires integrated customer support features.
  • When you need to implement Zoom Contact Center video or chat directly in your mobile UI.
  • When handling scheduled callbacks or ZVA interactions within an Android environment.
  • When managing complex engagement lifecycles including rejoin handling and campaign modes.

Advantages

  • Native integration provides a seamless user experience within the Android app.
  • Comprehensive service coverage for multiple communication channels.
  • Structured lifecycle management ensures efficient resource usage and stability.
  • Includes standardized listener patterns for robust event handling.

Usage examples

“How do I initialize the Zoom Contact Center SDK in my Android app?”
The SDK must be initialized within the Application.onCreate method using the ZoomCCInterface to ensure proper context and service availability.
“Which service should I use to start a video engagement?”
You should use the getZoomCCVideoService() method to access the video service and manage the engagement using the appropriate ZoomCCItem.

Install

  1. Download the skill as a ZIP:

    https://autogineer.com/agent-skills/openai/zoom-contact-center-android/download

  2. Unzip it into the cross-client skills folder of your project:

    mkdir -p .agents/skills && unzip zoom-contact-center-android.zip -d .agents/skills

Documentation by Zoom

Zoom Contact Center SDK - Android

Official docs:

Quick Links

  1. concepts/sdk-lifecycle.md

  2. examples/service-patterns.md

  3. references/android-reference-map.md

  4. troubleshooting/common-issues.md

SDK Surface Summary

  • SDK manager: ZoomCCInterface

  • Channel services:

  • getZoomCCChatService()

  • getZoomCCVideoService()

  • getZoomCCZVAService()

  • getZoomCCScheduledCallbackService()

  • Campaign support via web campaign service and campaign metadata.

Hard Guardrails

  • Initialize SDK in Application.onCreate.

  • Use ZoomCCItem to define channel + identifiers.

  • Use entryId for chat/video/ZVA.

  • Use apiKey for scheduled callback and campaign mode.

  • Release services on teardown.

Common Chains

  • Contact Center app and engagement context: ../../zoom-apps-sdk/SKILL.md

  • Contact Center API automation: ../../rest-api/SKILL.md

Operations

  • RUNBOOK.md - 5-minute preflight and debugging checklist.

Files

RUNBOOK.md

Contact Center Android 5-Minute Preflight Runbook

Use this before deep debugging.

Skill Doc Standard Note

  • Skill entrypoint is SKILL.md.

  • This runbook is an operational convention (recommended), not a required skill file.

  • SDK/API names can drift by version; validate current names against docs/raw-docs before release.

1) Confirm Integration Surface

  • Confirm channel target and integration mode for Android.

  • Contact Center app path and web embed path have different lifecycle rules.

  • For mobile SDKs, verify native service lifecycle and listener registration order.

2) Confirm Required Credentials

  • entryId for chat/video/ZVA entry points.

  • apiKey for scheduled callback and campaign/tag use cases.

  • If in-client app behavior is needed, verify Zoom App credentials and required scopes.

3) Confirm Lifecycle Order

  1. Initialize SDK context early.

  2. Get channel service and register listeners/delegates before actions.

  3. Authenticate/login where required.

  4. Start/fetch channel UI and handle engagement status transitions.

4) Confirm Event/State Handling

  • Track state by engagementId; do not assume single engagement forever.

  • Handle context-switch events without losing draft/chat workflow state.

  • Keep service/channel state isolated per active engagement.

5) Confirm Cleanup + Upgrade Posture

  • End channel session and release service resources cleanly.

  • Forward app lifecycle callbacks for iOS integrations.

  • Re-check release notes for renamed/deprecated methods before upgrades.

6) Quick Probes

  • Engagement context/status APIs return valid values.

  • Start/end flow works once end-to-end for target channel.

  • Listener callbacks fire on switch/end events without stale state.

7) Fast Decision Tree

  • UI does not open -> invalid entryId/apiKey or missing init/listener sequence.

  • Events missing -> listener registered too late or detached unexpectedly.

  • Rejoin/resume fails -> lifecycle callbacks or deep-link/scheme config mismatch.

8) Source Checkpoints

Official docs
Raw docs in repo

  • raw-docs/developers.zoom.us/docs/contact-center/android/

  • raw-docs/marketplacefront.zoom.us/sdk/contact/android/

Requirements and compatibility

Written for: OpenAI Codex

Works with: Claude Code, Claude apps, OpenAI Codex, GitHub Copilot, Cursor, Gemini CLI, Kiro, OpenCode, Goose, Amp, Roo Code, JetBrains Junie, Factory Droid, Devin (ex-Windsurf), Mistral Vibe, OpenHands, Letta

“Works with” means the tool reads the open Agent Skills format; a skill written for one tool may use features others lack.

Security

No issues found by our static scan· No issues found

A static scan is not a guarantee. Skills are third-party content: review a skill before you let an agent use it.

Attribution and licence

Created by
Zoom
Publisher
OpenAI (Official)
Distributed by
OpenAI
Source
openai/plugins · plugins/zoom/skills/contact-center/android · commit d420d13
Licence
MIT License (redistribution allowed)
  • LICENSE (added by AutoGineer from plugins/zoom/LICENSE)
  • ATTRIBUTION.md (written by AutoGineer)
Synced

AutoGineer is not affiliated with or endorsed by Zoom or OpenAI.

Download ZIP

The ZIP holds the skill’s files, its licence files and an ATTRIBUTION.md. Download zoom-contact-center-android.zip