Twilio Enterprise Knowledge — Agent Skill by OpenAI

From the author

Add knowledge retrieval to AI agents using Twilio's Enterprise Knowledge product. Enterprise Knowledge is a centralized, searchable repository of your organization's documents, websites, and content — FAQs, support policies, warranty terms, product catalogs. Current models don't have access to how you run your business today. Enterprise Knowledge gives agents a way to query this repository during a conversation and ground their responses in your actual approved source material. This skill covers provisioning a Knowledge Base and uploading knowledge sources from web URLs, PDFs, and raw text, and running semantic search to retrieve relevant chunks at runtime. Enterprise Knowledge is shared across your organization — it captures what your organization knows and how it is meant to run. It is distinct from Conversation Memory (twilio-customer-memory), which is scoped to individual end-customers and captures what you know about a specific person. The two are designed to be combined: enterprise content for business

— the description by Twilio

Install

Get the skill from its source (we cannot redistribute it):
https://github.com/openai/plugins/tree/d420d13051bffe4543ed39e30fa46b87148e47dd/plugins/twilio-developer-kit/skills/twilio-enterprise-knowledge

Documentation by Twilio

The licence of this skill does not allow us to copy its documentation. Read it at the source

Files

SKILL.md(opens on GitHub)Not mirrored: opens on GitHub12.6 KiB
agents/openai.yaml(opens on GitHub)Not mirrored: opens on GitHub235 B

Requirements and compatibility

Written for: OpenAI Codex

Works with: Claude Code, Claude apps, OpenAI Codex, GitHub Copilot, Cursor, Gemini CLI, Kiro, OpenCode, Goose, Amp, Roo Code, JetBrains Junie, Factory Droid, Devin (ex-Windsurf), Mistral Vibe, OpenHands, Letta

“Works with” means the tool reads the open Agent Skills format; a skill written for one tool may use features others lack.

Needs: Needs network access, Needs Python

Security

No issues found by our static scan· No issues found

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