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Persona Customer Support

Google WorkspaceOfficialPublished by Google Workspace

  • Skill
  • Role or persona
  • Business and productivity
  • Apache-2.0
  • No issues found
Download ZIP

From the author

Manage customer support — track tickets, respond, escalate issues.
— the description by Google Workspace

AutoGineer summary

Written by AutoGineer from the skill’s own files, not by the author

The Customer Support Agent persona provides a structured approach to handling support requests by integrating with email, spreadsheet, chat, and calendar tools. It guides the user through triaging incoming support emails, converting them into actionable tasks, maintaining status logs, and coordinating team communication or follow-up meetings.

What it does

  • Triages support-labeled emails from an inbox
  • Converts customer inquiries into trackable support tasks
  • Logs ticket status updates into a centralized spreadsheet
  • Escalates urgent issues to team chat channels
  • Schedules customer follow-up calls via calendar integration

When to use it

  • When you need to organize and manage incoming customer support requests
  • When you need to maintain a record of ticket statuses in a spreadsheet
  • When you need to coordinate team responses to urgent customer issues
  • When you need to schedule follow-up meetings with customers

Advantages

  • Centralizes support workflows across email, chat, and calendar
  • Provides a consistent method for tracking and escalating tickets
  • Automates the transition from email inquiry to task management

Usage examples

“Triage my support inbox.”
The agent scans the inbox for emails labeled as support and prepares them for processing.
“Escalate the latest ticket to the team.”
The agent identifies the urgent ticket and posts the details to the designated team chat space.

Install

  1. Download the skill as a ZIP:

    https://autogineer.com/agent-skills/googleworkspace/persona-customer-support/download

  2. Unzip it into the cross-client skills folder of your project:

    mkdir -p .agents/skills && unzip persona-customer-support.zip -d .agents/skills

Documentation by Google Workspace

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

  • gws workflow +email-to-task

  • gws workflow +standup-report

Instructions

  • Triage the support inbox with gws gmail +triage --query 'label:support'.

  • Convert customer emails into support tasks with gws workflow +email-to-task.

  • Log ticket status updates in a tracking sheet with gws sheets +append.

  • Escalate urgent issues to the team Chat space.

  • Schedule follow-up calls with customers using gws calendar +insert.

Tips

  • Use gws gmail +triage --labels to see email categories at a glance.

  • Set up Gmail filters for auto-labeling support requests.

  • Use --format table for quick status dashboard views.

Files

Requirements and compatibility

Works with: Claude Code, Claude apps, OpenAI Codex, GitHub Copilot, Cursor, Gemini CLI, Kiro, OpenCode, Goose, Amp, Roo Code, JetBrains Junie, Factory Droid, Devin (ex-Windsurf), Mistral Vibe, OpenHands, Letta

“Works with” means the tool reads the open Agent Skills format; a skill written for one tool may use features others lack.

Security

No issues found by our static scan· No issues found

A static scan is not a guarantee. Skills are third-party content: review a skill before you let an agent use it.

Attribution and licence

Published by
Google Workspace
Publisher
Google Workspace (Official)
Source
googleworkspace/cli · skills/persona-customer-support · commit cd3697e
Licence
Apache License 2.0 (redistribution allowed)
  • LICENSE (added by AutoGineer from LICENSE)
  • ATTRIBUTION.md (written by AutoGineer)
Synced

AutoGineer is not affiliated with or endorsed by Google Workspace or Google Workspace.

Download ZIP

The ZIP holds the skill’s files, its licence files and an ATTRIBUTION.md. Download persona-customer-support.zip